BELEAF VALUES & POLICIES

BeLeaf Values


At Beleaf Salon & Spa, everything we do is guided by four core values — Care, Communication, Respect, and Growth. These values shape how we work together as a team and how we care for every guest who walks through our doors.

Care

“All of Me Supports All of You.”
Care is at the heart of Beleaf. It means showing up fully for one another and our guests—celebrating successes, building trust, and offering genuine support when it’s needed most. We believe in a “no one left behind” mindset, where teamwork and compassion are part of every service and interaction.
We regularly pause to ask ourselves: “Am I showing up for my team and guests with all of me?”

Communication

“Clear is Kind.”
We believe clarity is the foundation of kindness. From honest consultations to transparent pricing, we ensure every guest feels informed, understood, and valued. Within our team, we foster open, respectful communication—no gossip, no negativity, just mutual support and professionalism.
Each day, we reflect by asking: “Have I been clear?”

Respect

“We Hold the Door Open.”
Respect is woven into every action at Beleaf. It means showing up on time, being prepared, and maintaining professionalism in every interaction—with clients, teammates, and our community. We honour each other’s time, space, and experience, understanding that respect creates an environment where everyone can thrive.
Every day, we ask: “Am I holding the door open?”

Growth

“Deep Roots Reach High.”
Growth is the promise we make to ourselves and to our guests—to learn, refine, and elevate our craft continuously. We’re dedicated to professional excellence through education, mentorship, and alignment with Aveda’s mission of sustainability and care. With curiosity and passion, we nurture our roots so we can reach higher together.
We check in with ourselves by asking: “Am I planting roots?”

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Our Policies


Guarantee

We guarantee our services for one week for guests using recommended products. We do not offer refunds for services; however, for Aveda products, we can exchange them or offer a credit note. Exchanges must be done within 14 days with the original receipt.  

 

Reservation & Cancellation Policy

Your reservation time is reserved for you. We understand that life can be unpredictable, and there may be times you’re unable to keep your appointment.

Please provide at least 24 hours’ notice if you need to reschedule or cancel your reservation, out of respect for our team and other guests. You can do this through the Beleaf Salon & Spa App, our online booking system, or by contacting our Guest Services Team by phone or email.

For Monday appointments, we must receive notice by 5:00 p.m. on the Saturday prior.

As a small, locally owned business, last-minute cancellations and missed appointments affect our schedule and the livelihoods of our service providers, as well as the experience of guests on our waitlist.

  • All no-shows will be charged 100% of the missed reservation.

  • Cancellations with less than an hour’s notice will also be charged in full.

  • A one-time courtesy forgiveness will be applied to late cancellations only (this does not apply to no-shows).

  • These fees must be paid in full prior to booking future appointments.

We appreciate your understanding and support as we continue to grow and evolve. If you have any questions, please contact us at mail@beleafsalonspa.ca.

Appointment Confirmations

Please confirm your appointments. We require confirmation for all reservations. You will receive a text or email notification 72 hours before your appointment. If you do not confirm, we will phone you to confirm 48 hours prior.

Reservations not confirmed 48 hours before the scheduled appointment may be cancelled.

 

Group Bookings and Wedding Bookings

Credit cards will be required for all group reservations. Please provide 48 hours’ notice to make changes to the booking.

Weddings will be confirmed 1 week before the wedding to confirm all appointments. Changes to the booking will require at least 24 hours’ notice to avoid a cancellation fee. Cancellations made after 48 hours will incur a 100% charge of the original booking amount.